Refund policy
Refund and Return Policy
At Senchado Tokyo, we strive to provide the highest quality products and excellent customer service. Please review our refund and return policy below:
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Damaged Products:
- If you receive a product with obvious damage, you are eligible for a return or refund.
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Non-returnable Items:
- Due to the nature of consumable goods, returns are generally not accepted for food and drink items. However, if a consumable item arrives damaged, we offer a refund only.
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Unopened Products:
- If the product is in its original, unopened packaging and you are willing to cover the shipping costs, you may return the item. The product must be in the same condition as it was at the time of delivery.
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Timeframe for Returns/Refunds:
- All return and refund requests must be made within 14 days of the shipping date.
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Proof of Condition:
- To process a return or refund, please provide a photo of the product as it arrived, showing any damage.
To initiate a return or refund, please contact our customer service team with your order number and photos of the product in question. We appreciate your understanding and cooperation.
Thank you for choosing Senchado Tokyo.
